If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. Please send a mail to contact@BarbieTales.com.
If you cancel your order before your product has shipped, we will refund the entire amount. During peak season such as festivals, we shall charge a nominal fee for cancellation.
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
- If the product is refused, the actual shipping charges of to & fro will have to be borne by the customer. The actual shipping charges borne are higher than the delivery charges on the website.
Refunds will be made in the bank account of the customer or in the original mode of payment within 10 working days from the date of cancellation of order. Please note that we send a size similar to the one order or one size bigger as per default manufacturing and size chart is indicative. Also please note that we do not do refunds for rental orders unless wrong product is shipped different from the original order. Though we make necessary arrangements for good upkeep of rental costumes, a rental dress is a used piece and not necessarily brand new. We ensure that the shipped costume matches what is depicted on the website and therefore no returns or exchanges are allowed if the costume somehow doesn't meet the quality or expectation of the customer.
If you made the payment online, then the refund is processed in your original mode of payment within 10-15 working days after receiving the costume. if it is a Cash on Delivery order, we request you to share your bank details with us to process the security refund. We ask for those details on your registered email id when the costume is returned and when we need to process the refund. The refund happens after the costume has reached us and a full refund of security deposit is done unless the product has been damaged, stained with marks, or a part is missing. In such a rare case, partial/full money will be deducted and remaining amount transferred. If the rental refund has not been received, do make sure you are checking in the account from which original payment was done and contact us on mail with your order ID. We will get in touch with the payments team and get the issue resolved at the earliest.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 040-48581819or email us at contact@BarbieTales.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the product and/or its accessory;
• Any product that is returned without all parts and items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number and tag, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging (if any).